Frequently Asked Questions

About BidPro Plus!

  1. 1. What is BidPro Plus!

    BidPro Plus! is an automated open trip notification service.

    You can receive notification anywhere, anytime -- to your email account, on your cell-phone, pager, PDA or any other email-capable device.

  2. 2. What is required to use BidPro Plus!

    You can use the basic features of BidPro Plus! from any computer or device that can connect to the internet -- Windows, Mac, Palm, iPhone, BlackBerry, Sidekick, etc.

  3. 3. Who can use BidPro Plus!

    If you are an Alaska Airlines crewmember, you can use BidPro Plus!

  4. 4. How much does BidPro Plus! cost

    When you sign up to use BidPro Plus!, the first 30 days are completely FREE!  After that, BidPro Plus! is only $19.95 per month.

    If you are not completely satisfied with the BidPro Plus! service, you can cancel at any time.

Billing / Subscription

  1. 1. How much does BidPro Plus! cost

    When you sign up to use BidPro Plus!, the first 30 days are completely FREE!  After that, BidPro Plus! is only $19.95 per month.

    If you are not completely satisfied with the BidPro Plus! service, you can cancel at any time.

  2. 2. Why is a credit card required for the free trial

    When you create an account with BidPro Plus!, you also start an ongoing monthly subscription. There is absolutely no charge for the first 30-days of this subscription.

    Your credit card information is required during the signup process because we'll need to charge you the monthly subscription fee after the free trial period ends. Doing this allows us to ensure that you have continuous, uninterrupted service from BidPro Plus!

    Remember, if you are not completely satisfied with BidPro Plus! you can cancel at any time during the free trial period (the first 30-days), and your credit card will not be charged.

  3. 3. At the end of the free trial period, will you start charging my credit card

    At the end of the free trial period, your credit card is automatically charged the subscription fee.   This allows us to ensure that you have continuous, uninterrupted service from BidPro Plus!

    Remember, if you are not completely satisfied with BidPro Plus! you can cancel at any time during the free trial period (the first 30-days), and your credit card will not be charged.

  4. 4. Do I need to subscribe to try BidPro Plus!

    Yes.

    Because BidPro Plus! is designed to send notification messages that are specific to your needs and desires, we'll need to know who you are.

    A subscription is necessary so we can keep track of your criteria and send notification messages to you.

  5. 5. Can I cancel or suspend my account while I'm on reserve or have training

    Many of our users continue to use BidPro Plus! while they are on reserve as a way of finding out about new open trips before being called by crew scheduling.   If you don't want to do this, you can cancel your subscription whenever you decide you don't need the services of BidPro Plus!

    Once you become a line-holder or otherwise decide you want to use BidPro Plus! again, just sign into your account as you normally do.   BidPro Plus! will prompt you to re-establish your subscription if this is required.

    See the next question's answer for details on how to cancel your subscription.

  6. 6. How can I cancel my subscription

    To cancel your account, click here to go to your account information page.

    Within your account information page, look for your most recent subscription under the section titled, "Subscription History" and click on "Cancel this subscription ..."

    If you do decide to cancel your account, please do so before the end of your current subscription period. Once a subscription period has been billed, the charges cannot be refunded.

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